1. Introduction
This Privacy Policy describes how MBG Help Desk ("we", "us", "our") collects, uses, and protects your information when you use our service.
2. Information We Collect
2.1 Business Account Information
When you create an account, we collect:
- Business name and contact information
- Email addresses and phone numbers
- User account credentials
- Department and team member information
2.2 Customer Communication Data
To provide our service, we collect and store:
- Messages sent to your business through integrated channels
- Customer names and contact information (email, Facebook ID, phone numbers)
- Conversation history and timestamps
- Message content and attachments
2.3 Facebook Messenger Data
When you connect a Facebook Page:
- We receive messages sent to your Facebook Page
- We access basic public profile information (name) of message senders
- We store Facebook User IDs and Page IDs
- We use Page Access Tokens to send and receive messages
3. How We Use Your Information
We use the collected information to:
- Provide and maintain the service
- Route messages to appropriate departments and agents
- Enable your team to respond to customer inquiries
- Store conversation history for reference
- Generate analytics and reports
- Improve service functionality and user experience
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your data to third parties. We may share information only in the following circumstances:
- With your consent: When you explicitly authorize sharing
- Service providers: Third-party services that help us operate (hosting, email delivery)
- Legal requirements: When required by law or to protect our rights
- Business transfers: In case of merger, acquisition, or sale of assets
5. Data from Facebook
We comply with Facebook Platform Policy and use Facebook data solely to provide our service:
- We only access data you authorize through Facebook permissions
- We store messages to enable your support team to respond
- We do not use Facebook data for advertising or marketing purposes
- Users can request deletion of their data (see section 8)
6. Data Security
We implement appropriate security measures to protect your information:
- Encrypted connections (HTTPS/SSL)
- Secure password storage with hashing
- Access controls and authentication
- Regular security updates and monitoring
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time (see section 8).
8. Your Rights
You have the right to:
- Access: Request a copy of your data
- Correction: Update inaccurate information
- Deletion: Request deletion of your data (see Data Deletion Instructions)
- Portability: Receive your data in a structured format
- Objection: Object to certain data processing activities
To exercise these rights, contact us at: support@boracay.io
9. Third-Party Services
Our service integrates with third-party platforms (Facebook, WhatsApp, Viber). Their use is subject to their own privacy policies:
10. Children's Privacy
Our service is intended for business use only. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the service constitutes acceptance of changes.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: support@boracay.io
Website: https://desk.boracay.io
Data Deletion: Visit our Data Deletion page
By using our service, you acknowledge that you have read and understood this Privacy Policy.