Terms of Service

Last Updated: March 10, 2026

1. Introduction

Welcome to MBG Help Desk ("we", "us", "our"). By using our service, you agree to comply with and be bound by the following terms and conditions.

2. Service Description

Our service provides a centralized platform for managing customer communications across multiple channels including email, Facebook Messenger, WhatsApp, and Viber. We help businesses streamline their customer support operations.

3. Facebook Messenger Integration

When you connect your Facebook Page to our system:

  • We receive messages sent to your Facebook Page
  • We store conversation history to provide support services
  • We enable your team to respond to customer inquiries
  • We may auto-assign conversations to available agents

4. User Responsibilities

You agree to:

  • Provide accurate information when setting up your account
  • Maintain the security of your account credentials
  • Comply with all applicable laws and regulations
  • Respect the privacy of your customers
  • Use the service only for legitimate business purposes

5. Data Usage

We collect and process data necessary to provide our services, including customer messages, contact information, and conversation history. See our Privacy Policy for details.

6. Service Availability

While we strive to maintain high availability, we do not guarantee uninterrupted access to the service. We reserve the right to modify, suspend, or discontinue any part of the service with or without notice.

7. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service.

8. Termination

We reserve the right to suspend or terminate your access to the service at any time for violations of these terms or for any other reason at our discretion.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of the service constitutes acceptance of modified terms.

10. Contact Information

If you have questions about these Terms of Service, please contact us at:

Email: support@boracay.io
Website: https://desk.boracay.io

By using our service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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